Upon receipt of complete refund application, we will process your refund request within 30 business days or as otherwise required by law or government regulation. “For guests choosing [the refund] option, please note that it … In view of the current Covid-19 outbreak, Scoot is offering a full refund for customers, in the form of Scoot travel vouchers. Alternatively, affected passengers could opt for a voucher valued at 120% of the ticket price, which would also takes up to 4 weeks to process. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Epic offers customers two methods of applying for refunds. A Scoot Gift Voucher is an electronic cash-value voucher that can be used to purchase flights on flyscoot.com.Gift Vouchers are not valid for use on Group Bookings. Scoot sent a note informing that a flight has been canceled due to o... perational constraints. Had paid for baggage at time of booking but was charged again at check-in EUR70. Inspections have been carried out at the ferry terminal by Indonesian authorities. We Are Hiring Gift Vouchers are valid for Scoot operated flights only and cannot be used for interline journeys (where one or more of the flights in your booking is operated by a partner carrier). Reply. This can cause errors with your booking. However, they should be used to book a new trip within the next 12 months. Don’t try to contact Uber through an email address you found in a ride receipt or another support thread. No deduction if the ticket is canceled within 24 hours of booking. For refunds on $10 Top Ups and credit balances: Spin will refund a $10 top up to users if requested within 3 days of purchase.If the balance has been used, even partially, the remaining balance is no longer refundable, unless Spin no longer operates in your city. I filed for refund for our family trip from Cebu/Manila-Osaka-Cebu/Manila scheduled on June 14, 2020 through the Cebu-Lahug ticket office where I bought the 19 plane tickets. Scoot sent me an option for a refund or credit voucher approx 6 weeks ago. Scoot previously offered customers a 100% refund via travel vouchers. Contact us Q Can I cancel my travel insurance on my own accord and get full premium refund? If you are unable to access Manage My Refund, please contact our. Alternatively, customers can also get a full refund in the form of a Scoot travel voucher. Indicates external site which may or may not meet accessibility guidelines. All rights reserved. © Copyright 2020 Scoot Tigerair Pte Ltd (BRN 200312665-W). However when I called up scoot airlines and then looped the scoot airlines sales team with the Cleartrip travel agent team. Scoot customers can also process their own refunds online, due to the launch of a self-service refund option on Scoot's website. They all bounce back. 120% Voucher refund. You bought a ticket from the third party agent, you need to contact them directly as the airline will not allow you to claim refunds according to Scoot refund policy. For a 100% refund to your original payment method, Scoot is advising of a wait of up to 14 weeks for processing. Scoot booking cancellation policy allows the airline to refund customers fast. As frustrating as it may seem, the only way to successfully get customer service from Uber is to use help.uber.com or the app. I provided all info including the Credit cards to which the refund should be credited. The scooter… Other Asian, Australian, and South Pacific Airlines - Scoot - cancelled my flight, will not give a refund :( - Has anyone gone around Scoot's ridiculous policy of not offering refunds if they cancel a flight for operational reasons? About Ms Amy Tobin, 22, has cerebral palsy. Scoot's flight cancellation & refund is required. Upon receipt of complete refund application, we will process your refund request within 30 business days or as otherwise required by law or government regulation. However, due to the Covid-19 Situation, Scoot will be offering vouchers as refund for bookings made on or before Sunday (March 15) for travel up till end-May. Only one tel number avble to contact Scoot - and arrogant, careless attitude fr om staff. Copyright © 2020 Mothership. Always read the cancellation policy briefly for saving extra on cancellation charges. Contact Us Need a listening ear? As for the portal, it said it will update customers via its website, social media channels and … Obviously due to COVID-19. These will be processed within 30 business days. "We therefore strongly encourage customers to manage their own bookings via our self-service portal, "Manage My Booking" or contact Scoot via our online feedback form, Facebook Messenger or Weibo page for any flight requests or queries," said Scoot. 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